After receiving payment, we will ship the order to you
Shipping time
- If you order ready-made goods , they will be shipped within 7 days after payment is confirmed.
- The order cut-off for pre-ordered products is 22:00 every Saturday (subject to confirmation of credit card payment) in order to arrange unified ordering from overseas. If the credit card payment is confirmed to exceed the cut-off time, the order will be postponed to the next week without further notice.
- Since the goods are purchased from Japan, pre-ordered items will take about 15 working days (calculated from the order cut-off date every week). However, the delivery speed may occasionally be affected by Japanese sellers and Japanese logistics. The goods will be shipped as soon as possible after arrival. To customers, all goods will be sent via SF Express. Buyers will be notified via system email when they are sent, so please wait patiently.
- Pre-ordered items may be out of stock. If the order is not successful in the end, the full amount will be returned.
- If the order contains both in-stock products and pre-ordered products , we will wait for all the goods to arrive before sending them out together.
- If there is a long holiday in overseas/Japan, all ordered goods will be processed as soon as possible after the long holiday, and shipping details will be notified by email at that time. Thank you for your understanding and support.
- The original appearance of all goods and the photos may be slightly different due to different monitors. Returns and exchanges are not allowed after the goods are shipped, please understand.
- Due to the size of the goods, some goods may need to be shipped separately, please understand.
- If there is a shortage, our company will contact you as soon as possible and arrange a refund of the original amount. We apologize for your understanding.
- Please pay attention to email order notifications and track your logistics at any time during the holiday.
- Please check the goods immediately after receiving them. If you find that the quantity of the goods does not match and the style of the goods is wrong, you should refuse to receive the goods and have the courier company return them to our company.
Shipping arrangements
SF delivery/ SF smart cabinet/SF station pickup
Arrange delivery via SF Express collect
*Some areas are subject to additional remote delivery fees.
international shipping
Overseas SF Express collect* (Macau/Taiwan) (Freight fee is calculated by SF Express and collected directly from the customer. Please refer to the ordering instructions for details)
Ordering goods is subject to confirmed credit card payment. The order cut-off is at 22:00 every Saturday to arrange unified ordering from overseas. If the credit card payment is confirmed after the cut-off time, the order will be postponed to the next week without further notice.
It takes about 15 working days to order the goods (calculated from the weekly order cut-off date). After the goods arrive, all goods will be sent via SF Express. Buyers will be notified by system email when they are sent, so please wait patiently. .
*Some areas are subject to additional remote delivery fees.
Return and exchange policy
7-day return and exchange arrangement
Wherever Within 7 days (from the date of receipt) of any product purchased by Yukiko (except for products that are not allowed to be returned or exchanged), if the product is found to be damaged or missing, we will be happy to replace the product for you and bear half of the shipping cost. If you want to return the product, please ensure that the product and its packaging are complete, and please do not open the product . We will provide free exchange service after the returned goods have been inspected.
The following items are not returnable or exchangeable
Any electrical products, pre-ordered products, discounted products, opened or used goods, gifts and trial items cannot be returned, please forgive me.
If you have sensitive skin, we recommend that you seek medical advice before purchasing the product. If a customer has a sensitive reaction to the purchased product, our store will not accept returns or exchanges.
About privacy and stability
- Your privacy rights Yukiko ("We") respects your privacy rights granted by law when collecting, storing, using and transmitting personal information; and this "Privacy Policy and Personal Information Collection Statement" ("This Statement") To explain how we handle personal privacy. Our policy is to comply with Personal Data (Privacy) Chapter 486 of the Laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") Regulations ("Ordinance").
The following details our policies and methods for handling your personal data. Please read and understand them carefully. This statement applies to our website ("this website"). We reserve the right to revise or otherwise change this statement at any time as necessary. In this statement, the term "personal data" is defined as that term in the Ordinance.
- Collection and use of personal information In order to provide you with various services and functions, we will collect your personal information, including but not limited to name, phone number, address and email address. You are not required to provide information, but if you do not provide information, the relevant services and functions may not be provided to you as a result.
We may use your personal data for the following purposes:
(i) Follow up on comments, inquiries and complaints submitted by users on this website; (ii) Follow up and process your application, registration or subscription; (iii) Monitor the operation of this website and assist in its future development; (iv) Understand users' needs to provide better services; (v) Compile comprehensive statistical tables about users to analyze the use of this website; (vi) For internal administration, dispute and problem resolution, and enforcement of the Terms of Use; (vii) To contact users regarding relevant administrative notices and communications; (viii) Collect information for the purpose of verifying and recording identity and maintaining an address book for contact; (ix) To design, provide and promote us to users, and Facilities, services and/or products of Yuki and any of its subsidiaries, associates and/or related companies; (x) Just us, and To promote, improve and/or advance the provision of facilities, services and/or products of Yukiko and any of its subsidiaries, associates and/or related companies; (xi) Provide users with information of interest, such as targeted banners, new services and products, and other promotional and marketing materials; (xii) Recruitment and other human resources related purposes; (xiii) with us and Communication with investors and/or potential investors of Yuki and any of its subsidiaries, associates and/or related companies; (xiv) To comply with any law that is binding on us or any regulatory or other authority’s guidance or code of practice that we are reasonably expected to comply with; and (xv) Any other purposes for which you agree and/or are notified. 3. Disclosure of Information We will take all practicable steps to keep your personal information confidential. However, for any single or multiple purposes set out in paragraph 2 above, we may disclose to the following persons whether they are located in Hong Kong or not: Persons to whom your personal information is transferred/assigned or exchanged with:
(i) Any agents, contractors, or third-party service providers who provide administrative, telecommunications, computer and other services to us in connection with the operation of our business; (ii) Yukiko and any of its subsidiaries, associates and/or related companies; or (iii) Any person to whom we have a duty to disclose information pursuant to any legal requirement on which we are bound or in order to comply with any guidance or code of practice issued by regulatory or other authorities that we should reasonably comply with.
Except as expressly stated in this statement or with prior consent, the personal information collected from you will not be disclosed to any third party other than the persons listed above. 4. Links to other web pages This statement applies only to this website. If you click on any advertisement or hyperlink to another website, you will leave this website and enter another location. We are not responsible for protecting your privacy or personal data when browsing any other website, and we recommend that you refer to the privacy policy of that location (if any). 5. Network Records When a user logs into the homepage of this website, the login will be counted for statistical purposes and will be added to the total number of logins to this website. This information does not identify you personally. No personal data will be collected. 6. Security Except as stated in paragraph 3 above, your personal data, regardless of how it is stored, can only be accessed by our authorized employees or contractors who have a duty of confidentiality to us. These authorized employees and their contractors must be instructed to comply with this Statement when assigned to process personal data. 7. Use of Personal Data in Legal Proceedings You have expressly agreed that we may identify you based on the personal data you provide and report to you for any reason, including but not limited to when we need to take action against you to recover payment you are owed. Take legal action. 8. Your rights regarding access and retention of personal data Under the Personal Data (Privacy) Ordinance, you have the right to request access to and correction of the personal data reported on this form. If you wish to exercise this right, please notify us by emailing your information to info@shiawasefufu.com.